National General

app charges incorrect amounts. Everything was fine until I made a late payment one month. Then the following month it split the amount due into three different billing amounts. I paid well over my normal bill. This month I went in to make an early payment to find my policy was canceled and three different amounts were on the app to reinstate my policy, I contacted my agent and the amounts they told me were different still. If your app can't charge the right amount, don't have an app.

It won't let me create an account. I'm entering all correct info too. The 2 stars are only because their customer service people are prompt to help and answer the phone. I guess I could call and have them tell me what is wrong with my info(there's not) or what the dang issue is... hmm 🤔 THERES A THOUGHT. 😉 what time are you guys open until? update July 8, 2026: I was able to create an account after calling customer service. we figured out it was because of the way my last name was spelled

idk. it worked for a good while but for some reason, as of a few days ago (from time I am writing this) it stopped actually logging in. it goes to the webpage as usual, but wont log in and just keeps trying to load. I guess a few others have had this problem as well. if it weren't for it not currently working, Id give it 5stars because when it worked, it worked well and was easy to use to not only pay the bill but also show proof of insurance, instantly too. maybe it'll start working again soon.